1. Who we are
JPI Lead Pro provides a sales CRM for businesses. This policy explains how we handle personal data about our customers and their users, and about the leads our customers manage in the service.
2. Data we collect
- Account data: name, work email, phone, company and role of people who use JPI Lead Pro.
- Usage data: device type, app version and how features are used, to keep the service working and improve it.
- Billing data: invoices and payment status. Card details are handled by our payment provider.
3. Lead data you manage
When you connect Google Ads, Facebook Ads, IndiaMART, Exporters India or WhatsApp Business, we receive the lead and message data those platforms make available to your account. You control this data and decide how it is used; we process it on your behalf only to provide the service.
4. How we use data
- To run the service: sync leads, send notifications, log calls and messages, and produce reports.
- To support you and tell you about important changes.
- To protect the service against misuse.
We do not sell personal data, and we do not use your leads to market to them ourselves.
5. Sharing
We share data only with service providers that help us run JPI Lead Pro (such as hosting, messaging and payments), under contracts that protect it, and when the law requires it.
6. Security
Access inside your workspace is controlled by roles and permissions, and changes to leads are recorded in an audit log. We use industry-standard safeguards to protect data in transit and at rest.
7. Retention
We keep data for as long as your account is active. After you close your account, you can export your data for a limited period, after which it is deleted from our systems.
8. Your rights
You can access, correct, export or delete your personal data. If you are a lead whose details a business stores in JPI Lead Pro, please contact that business first; we will help them respond.
9. Contact
For privacy questions or requests, contact us.